General Terms and Conditions (GTC) Teeberg

§ 1 Scope

1.1 These General Terms and Conditions (GTC) apply to all contracts between Teeberg (a brand of Dnkfbrk GmbH; hereinafter “Teeberg”) and its customers (hereinafter “Users”) regarding the use of the services offered by Teeberg, in particular postal and scanning services, virtual office services, coworking and office spaces, as well as supplementary services.

1.2 Any deviating terms and conditions of the users shall not apply, even if Teeberg does not expressly object to their validity in individual cases.

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§ 2 Subject Matter of the Contract

2.1 Teeberg provides the following services depending on the package booked:

– Provision of a business address or mailing address for the user’s use;
– Receipt, opening, scanning, forwarding, and storage of mail;
– Optional return or destruction of physical mail;
– Use of office, coworking, or conference rooms by arrangement. Teeberg cannot guarantee the availability of office and conference rooms, which is subject to current capacity;
– supplementary services such as telephone or package reception are not included.

2.2 The scope of services included in the scanning and forwarding service is limited to up to 50 incoming letters per calendar month. If the actual volume exceeds this number, Teeberg reserves the right to contact the user before continuing to provide services in order to mutually agree on an adjustment to the scope of services and remuneration. There is no entitlement to automatic additional services beyond the specified limit.

2.3 The specific scope of services is based on the service description of the respective package booked at the time the contract was concluded.

2.4 The use of an address provided by Teeberg as a company headquarters or place of business gives rise to an independent broadcasting license fee obligation on the part of the customer, which exists independently of any broadcasting license fees paid by Teeberg and must be checked and fulfilled by the customer themselves.

2.5 The user undertakes to use the address provided by Teeberg exclusively as a business address or postal address to the extent specified in the contract. The use of the address to register a place of business or as a place of management for tax or commercial law purposes is not permitted if the user does not actually conduct any business activities there. The user is obliged to provide accurate information to authorities, in particular tax offices, and may not present Teeberg as their own place of business if they do not actually carry out any business activities there. Any tax or legal disadvantages arising for Teeberg from a breach of this obligation shall be borne by the user.

2.6 The user is prohibited from offering services at the address provided by Teeberg that compete with Teeberg’s business model, in particular the provision of virtual offices, business addresses, mailing addresses, or similar services to third parties. Any violation entitles Teeberg to terminate the agreement for cause in accordance with Section 9.3.

§ 3 Conclusion of the Contract

3.1 The user expressly agrees that Teeberg will begin providing services immediately after conclusion of the contract. The user confirms that they are aware that they will lose their statutory right of withdrawal as soon as Teeberg has provided the service in full or has begun providing the service.

§ 4 Receipt of Mail and Power of Attorney for Mail

4.1 A prerequisite for the acceptance, opening, and processing of mail is that the user grants Teeberg a power of attorney for mail and has successfully completed the identity verification required under Section 9.5. Without a valid power of attorney for mail or if verification is pending, Teeberg is entitled to refuse shipments, return them to the sender, or hold them exclusively for personal pickup.

4.2 When booking the mail or scanning service, the user agrees to have their mail addressed exclusively as follows:

[User's name], 76 Kollwitzstraße, 10435 Berlin.

This makes Teeberg the legally authorized recipient of the shipments.

4.3 The user hereby grants Teeberg comprehensive power of attorney within the meaning of Sections 164 et seq. and 185 of the German Civil Code (BGB), as well as the Universal Postal Service Ordinance and other relevant regulations. This power of attorney authorizes Teeberg to receive, open, digitize, and forward all mail on behalf of the user.

4.4 The user hereby also grants Teeberg an express power of attorney pursuant to Sections 171 and 174 of the German Code of Civil Procedure (ZPO) to accept formal service of process. This power of attorney includes, in particular:

– Service of process pursuant to Sections 166 et seq. of the German Code of Civil Procedure (ZPO), including complaints, orders for payment, court summonses, judgments, rulings, and other court documents;
– Service of process pursuant to the Administrative Service of Process Act (VwZG), including notices from tax offices, public order offices, trade offices, and other authorities;
– Service by bailiffs pursuant to Sections 192 et seq. of the Code of Civil Procedure (ZPO);
– All other legally binding declarations, expressions of intent, and notices whose receipt triggers legal consequences.

Teeberg is authorized to accept and acknowledge the aforementioned deliveries on behalf of the user and to confirm receipt thereof. The delivery is deemed to have been effectively received by the user upon acceptance by Teeberg.

4.5 Teeberg agrees to notify the user immediately of any formal service of process, or no later than the next business day after receipt, via email or through the provided online portal. The notification will include a digital copy of the served document or prompt forwarding by mail, depending on the package selected.

4.6 The user acknowledges that, in accordance with statutory provisions, formal notifications are deemed to have been effectively delivered upon receipt by the authorized representative. Any delays in Teeberg’s forwarding of such notifications to the user do not affect the time of effective delivery. The user is therefore obligated to keep their contact information up to date at all times and to review incoming notifications from Teeberg promptly.

4.7 This authorization expressly includes Teeberg’s right to open mail containing special security features—such as PIN letters from banks or government agencies, scratch-off letters, or similar sealed communications—and to forward their contents to the user.

4.8 Under the terms of the selected plan, the user may book and use the on-site workspaces (coworking), meeting rooms, and workshop spaces, subject to availability. The user’s company name will be prominently displayed at the entrance, on the intercom system, or on the mailbox system at the business address, provided the user requests this and the plan allows for it.

4.9 Teeberg documents the receipt of formal notifications, specifying the date, time, method of delivery, and sender. This documentation will be made available to the user upon request. The user is required to notify Teeberg immediately of any changes to their contact information (in particular, email address, phone number, and mailing address).

4.10 The user shall indemnify Teeberg against any and all damages and losses arising from the user’s failure to respond, or failure to respond in a timely manner, to a notification of formal service.

4.11 The powers of attorney granted in this Section 4 shall remain in effect for the duration of the contractual relationship and shall automatically terminate upon its termination. The user may revoke the power of attorney at any time in writing; however, such revocation shall not take effect until it is received by Teeberg. Once the revocation takes effect, Teeberg is no longer authorized to accept deliveries and mail on behalf of the user. In this case, the user is obligated to immediately update their business address.

4.12 The User expressly acknowledges that (a) the digitization and electronic transmission of mail items are consistent with the purpose of the Agreement; (b) formal notices are deemed to have been effectively served on the User upon receipt by Teeberg; (c) the User is solely responsible for reviewing and responding to such notices in a timely manner.

§ 5 Processing and Storage of Mail

5.1 Incoming mail is opened by Teeberg, digitized, and made available to the user via a secure online portal or by email.

5.2 Physical originals will be forwarded directly, depending on the rate plan, or, unless otherwise agreed, stored for the duration of the contract.

5.3 Teeberg assumes no liability for the loss, damage, or destruction of stored mail and its contents during the period of storage, regardless of the cause, unless Teeberg caused the damage intentionally or through gross negligence. This applies in particular to damage caused by force majeure (e.g., fire, water damage, burglary, natural disasters). Teeberg’s liability is in any case limited to a maximum amount of 100 EUR for all of a customer’s mail. The user is advised that they should take out their own insurance for particularly valuable documents or items or arrange for the immediate return of the physical originals.

Section 6 Use of Premises

6.1 The use of coworking spaces, meeting rooms, and workshop rooms is subject to the applicable rate and availability. There is no entitlement to a specific workspace or room.

6.2 Users enter and use the premises at their own risk. Teeberg assumes no liability for the loss, theft, or damage of the user’s personal belongings, devices, or other valuables brought onto the premises, unless Teeberg caused the damage intentionally or through gross negligence. Teeberg provides no insurance coverage for items brought onto the premises by the user.

6.3 The user is obligated to treat the premises, workstations, furnishings, and technical equipment made available to them with care and to leave them in proper and clean condition upon termination of use. Any damage or loss must be reported to Teeberg immediately and compensated for by the user.

6.4 All electrical devices and accessories brought onto the premises by the user must comply with applicable safety regulations. The user is fully liable for any damage caused by the operation of their own devices.

6.5 The user is liable for any damage caused to the premises, furnishings, or property of Teeberg or other users by the user, their employees, visitors, guests, or any other third parties invited or engaged by the user. The person who invited the third party is jointly and severally liable with the party responsible for the damage.

6.6 The user is fully liable for any damage caused by open windows, unlocked doors, or other negligence on the part of the user when leaving the premises.

6.7 Teeberg provides the user with internet access (Wi-Fi) as part of the general infrastructure. Teeberg makes no guarantee regarding a specific level of network or internet connection, the availability of internet access, or the security of IT information and data that the user stores or transmits via the provided infrastructure. The user is solely responsible for implementing appropriate security measures (e.g., encryption, VPN).

6.8 Children may enter the premises only when accompanied by and under the constant supervision of the user. The premises are not childproof. Parents or guardians are liable for any damage caused by children.

Section 7: House Rules

7.1 The house rules issued by Teeberg are an integral part of the contract entered into between the parties. The user agrees to comply with the house rules and to ensure that its employees, visitors, and guests also comply with them.

7.2 Teeberg is entitled to update the Terms of Use at any time if there is a legitimate interest, in particular to remedy or prevent operational disruptions, to ensure safety, or to protect other users. Updates will be communicated to the user in writing and take effect immediately.

7.3 Significant or repeated violations of the house rules entitle Teeberg to terminate the agreement for cause in accordance with § 9.3 and to issue a ban on entering the premises.

Section 8: User's Obligation to Maintain Insurance

8.1 Any user who physically uses Teeberg’s premises (coworking spaces, meeting rooms, workshop rooms) is required, for the duration of the contractual relationship, to obtain and maintain, at their own expense, general liability insurance with a minimum coverage of EUR 1,000,000 for bodily injury and property damage, including damage to leased property.

8.2 The user is required to provide proof of insurance immediately upon Teeberg’s request. If the user fails to comply with this obligation within 14 days of being requested to do so, Teeberg is entitled to deny the user access to the premises until proof of insurance is provided.

8.3 In addition, users are strongly advised to take out insurance for their own personal belongings, equipment, and valuables brought onto the premises. Teeberg does not provide insurance coverage for these items.

8.4 It is the user’s sole responsibility to obtain appropriate insurance coverage for mail received or sent by the user, as well as for the user’s own liability toward employees and third parties.

§ 9 Term and Termination

9.1 Contracts are entered into on a monthly or annual basis, depending on the user's choice.

9.2 Monthly contracts may be terminated with 14 days' notice to the end of the month. Annual contracts may be terminated with one month's notice to the end of the respective contract term. Unless notice of termination is given, the contract is automatically renewed for the original term.

9.3 Teeberg is entitled to terminate the contract immediately for cause, in particular in the following cases:

– Significant or repeated violations of these Terms and Conditions or the house rules;
– Use of the business address or premises for illegal, unlawful, or immoral purposes;
– Granting access, keys, or usage rights to unauthorized third parties;
– Providing inaccurate information during identity verification, AML checks, or the conclusion of the contract;
– Payment delay of more than 14 days despite a reminder;
– Initiation of insolvency proceedings against the user’s assets or rejection of such proceedings due to lack of assets;
– Violation of the non-competition clause pursuant to § 2.6;
– Refusal or failure to complete identity verification pursuant to § 9.5.

In the event of extraordinary termination, Teeberg is entitled to deny the user access to the premises and services with immediate effect. There is no entitlement to a refund of payments already made.

9.4 Notices of termination must be provided in writing (e.g., by email or letter).

9.5 Identity verification (as well as cooperation in AML processes) using a valid ID card or passport is a mandatory part of the contract. If the customer refuses to undergo verification or fails to complete it successfully, this shall be considered a breach of contract. In such cases, and in general, there is no entitlement to a refund of payments already made, as the service is provided immediately upon conclusion of the contract.

§ 10 Post-Contractual Obligations and Prohibition on Subsequent Use

10.1 Upon termination of the contractual relationship—for whatever reason—the User is prohibited from any further use of the business address provided by Teeberg. The User is obligated to immediately remove the address from all registers (in particular the commercial register, trade register, and legal notice), contracts, websites, business documents, business cards, and other media, and to notify all relevant authorities and agencies of the change.

10.2 If the user breaches the obligation set forth in Section 10.1, the user shall be liable for damages in the amount of the most recently agreed-upon gross monthly fee for each month or portion thereof during which the unauthorized use continues. The user must provide evidence of the date on which the unauthorized use was fully terminated. The right to assert further claims for damages is reserved.

10.3 Any mail received by Teeberg on behalf of a former user after the contract has ended will be returned to the sender, if possible. There is no entitlement to receipt, storage, digitization, or forwarding of such mail after the contract has ended.

10.4 Any keys, transponders, or other access devices provided must be returned to Teeberg immediately upon termination of the contract. The security deposit will be retained for any access devices that are not returned; any additional costs (e.g., for replacing locking systems) shall be borne by the user.

§ 11 Security Deposit

11.1 Teeberg is entitled to charge a deposit of 50 EUR per access device upon the issuance of keys, transponders, or other access devices.

11.2 The security deposit is due upon conclusion of the contract or upon delivery of the access credentials. Until the security deposit has been paid, there is no entitlement to receive access credentials or gain access to the premises.

11.3 No interest is paid on the security deposit. It will be refunded within 30 days after the contractual relationship has ended, all access credentials have been returned, and it has been confirmed that there are no outstanding claims. Teeberg is entitled to offset the security deposit against any outstanding claims or claims for damages.

11.4 Teeberg must be notified immediately of the loss of any access device. The user is responsible for the costs of replacing the access device and, if necessary, for upgrading the locking system.

§ 12 Compensation and Terms of Payment

12.1 The fee is based on the rate agreed upon at the time the contract was concluded.

12.2 Invoices are due in advance. For annual payments, the full annual amount is due at the beginning of the year.

12.3 All prices are net and exclude applicable sales tax.

12.4 If the user defaults on payment, Teeberg is entitled to suspend access to services until the outstanding amounts are paid.

§ 13 Subcontractors

13.1 Teeberg is entitled to engage subcontractors.

13.2 Teeberg requires subcontractors to commit in writing to complying with the General Data Protection Regulation (GDPR).

Section 14 Liability

14.1 Teeberg shall be fully liable for damages resulting from willful misconduct and gross negligence.

14.2 In cases of slight negligence, Teeberg shall be liable only for damages resulting from a breach of material contractual obligations (cardinal obligations); in such cases, liability is limited to foreseeable damages typical for this type of contract.

14.3 Liability for indirect damages, lost profits, or consequential damages is excluded.

14.4 Liability under the Product Liability Act and in cases of injury to life, limb, or health remains unaffected.

14.5 Teeberg assumes no liability for damages resulting from the failure of third parties (e.g., Deutsche Post, parcel services, banks) to deliver mail, or from late or incorrect delivery. The same applies to damages resulting from specific shipping methods (such as PIN letters or other specially secured shipments).

14.6 Furthermore, Teeberg shall not be liable for errors resulting from technical malfunctions, faulty scans, or transmission problems during the digitization and forwarding of mail, unless Teeberg acted with intent or gross negligence.

14.7 Teeberg assumes no liability for the loss, damage, or destruction of items that the user brings onto the premises or that are brought in through the acceptance and storage of mail and packages. The user is required to check with their insurance provider to determine the extent to which their items are covered and, if necessary, to obtain appropriate insurance.

14.8 Teeberg assumes no liability for the availability, speed, or security of the provided internet connection (Wi-Fi), nor for any damages resulting from outages, interruptions, or security breaches in the IT infrastructure, unless Teeberg acted with intent or gross negligence.

§ 15 Data Protection

15.1 Teeberg processes the user’s personal data exclusively in accordance with the GDPR and the BDSG.

15.2 The user authorizes the provider to make incoming mail available in digital form via email or through the customer portal.

Section 16 Confidentiality

16.1 The parties agree to treat as confidential all information regarding the other party obtained in connection with the contractual relationship—in particular, the terms of the contract, conditions, and internal business matters—and not to disclose such information to third parties without the prior written consent of the other party, unless required to do so by law or by a government authority.

16.2 Teeberg agrees to treat as confidential any information it receives regarding the User’s business operations in the course of its work for the User and to disclose such information to third parties only upon the User’s express instruction.

16.3 The duty of confidentiality shall survive the termination of the contractual relationship.

§ 17 Changes to the Terms and Conditions

17.1 Teeberg is entitled to amend these Terms and Conditions with future effect, provided that such amendments are deemed necessary and do not unreasonably disadvantage the user.

17.2 The user will be notified of any changes in writing at least 30 days before they take effect. If the user does not object within 14 days, the changes shall be deemed accepted.

§ 18 Right of Withdrawal

18.1 There is no right of withdrawal, as Teeberg begins performing the services immediately after the contract is concluded and the user has expressly consented to such performance (Section 356(4) of the German Civil Code (BGB)).

§ 19 Final Provisions

19.1 This Agreement is governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

19.2 The exclusive venue for all disputes arising from this contract is Berlin.

19.3 The assignment of rights and obligations under this Agreement by the User to third parties requires the prior written consent of Teeberg.

19.4 If any provision of these Terms and Conditions is or becomes invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely approximates its economic purpose.

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